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Returns and Exchanges

We always want you to be happy with your purchase, but if you're unsatisfied, it's easy to return or exchange it. If you are unsatisfied with your purchase, please contact hello@cleanbeautyswiss.com and we will authorize a return or exchange.

Returned items need to be 75% intact and returned with their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care and we will ship the correct item at no additional cost. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.